Order by December 1 for Christmas delivery

Refund policy

Last updated: November 1, 2026

At a glance

  • Request a return within 15 days of receiving your order.
  • Items must be unworn, in their original condition, with the message card and gift box.
  • Damaged, defective or incorrect items are put right at no cost to you.
  • Approved refunds go back to your original payment method.

Your 15-day return window

If something isn’t right, you may request a return within 15 days of the date your order is delivered. To qualify, the necklace must be:

  • Unworn and in its original condition
  • Returned with everything it came with, including the printed message card and gift box
  • Returned in its original packaging, with your order number or proof of purchase

For hygiene reasons, necklaces that have been worn, altered or damaged after delivery cannot be accepted for a change-of-mind return.

How to request a return

Before sending anything back, email us at

contact@lovingvow.com with:

  • Your name and order number
  • The item you would like to return and the reason
  • Photos, if the item arrived damaged, defective or incorrect

If your return is approved, we will send you the return address and instructions. Items sent back without a return approval may not be accepted.

Return shipping

For change-of-mind returns, return shipping is paid by you. We recommend a tracked service, because we cannot be responsible for returns lost on the way back to us. Original shipping charges are not refundable unless the return is due to our error or the law requires it.

Damaged, defective or incorrect items

Please check your order when it arrives. If anything is damaged, defective, incomplete or not what you ordered, contact us as soon as possible with your order number and clear photos of the item, the packaging and the shipping label. Please keep the item and its packaging until we have reviewed your claim. We will offer a replacement or a refund, and you will not pay to return it.

Exchanges

We do not offer direct exchanges. If you would like a different color or gift box, return the original item under this policy and place a new order.

Refunds

Once your return arrives and has been inspected, we will email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method. How long it takes to appear depends on your bank or card provider. If a returned item does not meet the conditions above, we will contact you before doing anything further.

Cancelling an order

To cancel, email contact@lovingvow.com as soon as possible. Once an order has entered processing or shipped, we cannot guarantee that it can be cancelled; if it has shipped, the return terms above apply.

Your consumer rights

Nothing in this policy limits the rights you have under the consumer laws of your country. If you live in the European Union or the United Kingdom, you may withdraw from your purchase within 14 days of receiving it without giving a reason; our 15-day window covers this.

Contact

LovingVow, operated by LUMENEU L.L.C.
Email: contact@lovingvow.com
1309 Coffeen Ave STE 1200, Sheridan, WY 82801, United States